Medical Appointments
Doctors, specialists and clinics across Niagara Region
Non-Emergency Patient & Wheelchair Transportation Services
Safe, comfortable transportation for all your medical and health needs across Niagara Region.
Dialysis Transport
Reliable recurring rides — never miss a session
Hospital Discharge
Safe, comfortable ride home after your stay
Wheelchair Transport
Fully equipped van with ramp and certified assistance
Senior Home Outings
Assisted living and long-term care transport
Long Distance Trips
Specialist appointments in Hamilton, Toronto and beyond
How It Works
Booking your ride is simple. We take care of the rest.
1
Book Online or Call
Fill out our simple form or call us — whichever is easier for you
2
We Confirm Your Ride
We call you within 2 hours to confirm every detail
3
We Pick You Up
Your driver arrives on time, right at your door — ready to assist
4
You Arrive Safely
Door to door — we stay with you every step of the way
Why Families Choose True North
We understand that getting to your appointment is more than just a ride.
Always On Time
We plan every trip so you never miss an appointment
Hands-On Assistance
We help you from your door to your seat — every time
Companion Welcome
Family or caregiver can ride along at no extra charge
Recurring Rides
Set up weekly trips once — we handle the rest automatically
Assisted Transportation Across Niagara Region
Based in Welland — covering the entire region and beyond
Ready to Book Your Ride?
Choose what works best for you. We are always happy to help.
Book Online
Fill out our simple form, anytime day or night
Call Us Directly
Speak to a real person — we love to help
Prefer to Call? We Are Always Happy to Help.
Real people, real care — no automated systems
289-488-8886
Book a Ride OnlineFrequently Asked Questions
Don't see your question? Just call us — we are happy to help.
Do you take wheelchairs?
Yes — our van is fully equipped with a ramp and securement for all wheelchair types.
Can someone come with me?
Absolutely. A family member or caregiver is always welcome to ride along.
How far in advance do I book?
We recommend 24–48 hours ahead. For recurring trips, book once and we handle the rest.
What if I need to cancel?
Cancellations more than 24 hours ahead are fully refunded. We understand plans change.
Are your drivers certified?
Yes — all drivers hold First Aid and CPR certification and have passed a full police background check.
What areas do you cover?
All of Niagara Region and beyond — including Hamilton and Toronto for specialist appointments.